Refund policy

All WESAAL fragrances are made to order in small batches. Because of this, we do not accept returns or exchanges for change of mind.

Damaged or Incorrect Items
If your order arrives damaged, or if you received the wrong item, contact us within 48 hours of delivery via WhatsApp or Instagram with your order number and a photo. We will arrange a replacement or refund at no extra cost to you.

Cancellations
Orders can be cancelled free of charge before they are shipped. Once an order has shipped, it cannot be cancelled.

Refund Method
Approved refunds are issued to the original payment method within 7-14 business days.

Contact
For any question about your order, message us directly on WhatsApp or Instagram — you'll be speaking with the founder, not a bot.